Customer Representative (m/f/x) - Dutch

Your tasks

You'll be part of the team that handles business customers who do their promotion and marketing via a web search engine. The job includes: 

• Answering the customers' questions by phone, chat and E-Mail (includes questions about the search engine, about their campaign management, about their invoices etc.)
• Carrying out call-backs
• Taking responsibility to enhance the customers' loyalty 
• Pro-active management and optimization of customers' accounts and web-campaigns 
• Identification of Leads for Up-Selling

Your profile

• You speak Dutch fluently (at least C1 level) 
• Good knowledge of the English language (at least B2 level)
• You are service- and solution oriented, experience in customer support will be advantageous 
• When dealing with customers you are friendly and communicative 
• You are able to prioritize and be flexible even in stressful situations 
• Marketing related knowledge is advantagegous
• You should have good computer knowledge and technical affintiy 

What to expect

• At the start of employment, intensive induction and fully paid training
• An attractive, performance-based payment
• Security through iGZ-DGB collective agreement 
• Good social benefits: Bonuses, vacation and Christmas bonuses
• A long-term and permanent assignment at one of our customer companies
• Good takeover opportunities by our customer company
• A varied and secure job
• A good working atmosphere 
• Personal support and advice from our competent local contacts