Callcenter Agent (m/f/x) - French

Your tasks

You will be in charge of french speaking business customers (international Advertising Agencies). You tasks will be to: 

• Answer questions by phone, chat or E-Mail regarding the customer's questions about the product/ their campaign management/ their account and invoices. 
• Conduct Call-Backs
• Increase the customer's loyalty
• proactively manage and optimize the customer's accounts and marketing campaigns

Your profile

• Highly customer orientated thinking, ideally with experience on B2B level
• Ability to be persuasive and overcome objections 
• Excellent language skills in french required (written and spoken)
• Excellent communication skills, especially on handling business customers (experience with small- and middle-sized enterprise decision makers appreciated)
• Ability to adapt and learn quickly as well as organizational skills
• Basic skills using Internet Search Engines and Search Marketing resources appreciated
• General technical affinity

What to expect

• Intensive fully paid training at the start of employment
• An attractive, performance-based payment
• Good social benefits Bonuses, vacation and Christmas bonuses
• A long-term and permanent commitment at one of our customer companies
• Good takeover opportunities by our customer company
• A varied and secure job
• A good working atmosphere
• Personal support and advice from our contact persons